Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our Site:

  • Personal Identification: Name, contact number, billing and shipping address, email address.

  • Transaction Details: Payment information, purchase history, and order preferences.

  • Technical Information: IP address, browser type, device information, and browsing patterns.

  • Voluntary Submissions: Information provided when you subscribe to our newsletters, participate in promotions, or contact Customer Care.

2. How We Use Your Information

Your information is used to enhance your experience with Chanceline:

  • To process and fulfil your orders.

  • To communicate order updates, promotions, and brand news (with your consent).

  • To improve our Site, product offerings, and services.

  • To personalise your shopping experience based on preferences and history.

  • To comply with legal obligations under Malaysian law.

 

3. Sharing Your Information

We respect the confidentiality of your personal data and will never sell or rent it to third parties.

 However, we may share your data with:

  • Trusted service providers (e.g., payment gateways, courier services) strictly for order fulfilment and operations.

  • Legal authorities when required by law or for the protection of Chanceline’s rights.

 

4. Marketing & Communications

  • We may send you updates on new collections, special offers, and exclusive events.

  • You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

5. Data Security

We take reasonable measures to safeguard your personal data through secure servers, encryption, and restricted staff access. While we strive to protect your data, no method of transmission over the Internet is completely secure.

 

6. Cookies & Tracking Technologies

Our Site uses cookies to improve browsing, store preferences, and track analytics. You may disable cookies in your browser settings, though some site features may be affected.

 

7. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law.

 

8. Your Rights Under PDPA

Under Malaysia’s Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your data.

  • Withdraw consent for certain processing activities.

Requests can be made by contacting our Customer Care team at [Insert Email].

 

 

9. Changes to This Policy

Chanceline may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.