Shipping policy
Processing Time
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All orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be shipped the next business day.Shipping Time & Rates
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Malaysia: Free shipping on orders over RM179. Standard delivery: 2–4 business days.
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Singapore: Free shipping on orders over SGD 80. Delivery: 3–6 business days.
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Other Countries: International shipping rates are calculated at checkout and Free shipping on orders over 500RM.Delivery time: 5–12 business days.
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Order Tracking
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Once your order has been shipped, you will receive a tracking number via email to monitor your shipment status online.
International Shipping
We ship worldwide. Delivery times vary depending on the destination country and customs clearance.
Free shipping is available for orders above 500RM for the international shipping.
Please note: Delivery times are estimates and may vary depending on courier services and customs procedures.
Damages & Issues
If your package arrives damaged or you receive the wrong item, please contact our Customer Care team within 7 days of delivery at customer@chancelineofficial.com or secil@chancelineofficial.com