Terms And Conditions

Welcome to Chanceline. By accessing and shopping on www.chanceline.com (the “Site”), you agree to be bound by the following Terms & Conditions. These terms are designed to protect both you and Chanceline, ensuring a seamless and luxurious shopping experience.

1. General

1.1 The Site is operated by Chanceline Sdn. Bhd., a company registered in Malaysia.
1.2 Chanceline reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice.

2. Packaging & Product Presentation

2.1 We take every effort to present our lingerie and intimate collections with the highest accuracy. However, slight variations in colour, embroidery placement, or detailing may occur due to screen settings, lighting, or artisanal craftsmanship.
2.2 All items are subject to availability. In the rare event a product becomes unavailable after your order, our Customer Care team will offer an alternative or a full refund.
2.3 All Chancéline orders are elegantly packaged in our signature gift box, carefully prepared with attention to detail. Each parcel includes a special gift, making your delivery not only secure but also a delightful experience to receive.

3. Pricing & Payment

3.1 All prices are displayed in Malaysian Ringgit (RM) and are inclusive of applicable taxes.
3.2 Accepted payment methods include FPX Online Banking, Credit/Debit Cards, and any other methods listed at checkout.
3.3 Orders will only be processed once payment is successfully received and confirmed.

4. Orders & Confirmation

4.1 By placing an order, you confirm that all personal and delivery details provided are complete and accurate.
4.2 Once an order has been placed, it cannot be modified. Please review your selections carefully before completing checkout.
4.3 Chanceline reserves the right to decline or cancel orders at our discretion, including in cases of suspected fraud or unauthorised activity.

5. Shipping & Delivery

5.1 We deliver throughout Malaysia and to select international destinations.
5.2 Delivery timelines are estimates and may vary during festive periods, sales events, or unforeseen courier delays.
5.3 International customers are responsible for any customs duties, taxes, or clearance fees.

6. Returns & Exchanges –

Your safety is our priority.

For hygiene reasons, we cannot accept returns or exchanges for only lingerie and intimate apparel unless the item is faulty or incorrect.

If you receive a faulty or wrong item, please contact us within 7 days of receiving your order with your order number and clear photos so we can assist you quickly.

Final sale items and promotional purchases are not eligible for return unless faulty.

Need help? Email us at secil@chancelineofficial.com

7. Promotions & Privileges

7.1 Promotional codes are valid for single use per customer unless otherwise stated.
7.2 Promotions cannot be applied retrospectively or combined with other offers unless expressly stated.

8. Intellectual Property

8.1 All imagery, designs, text, and branding elements displayed on the Site are the exclusive property of Chanceline and may not be used, reproduced, or distributed without written permission.

9. Limitation of Liability

9.1 Chanceline shall not be liable for any direct, indirect, or consequential damages arising from the use or misuse of our products.
9.2 Our maximum liability shall not exceed the value of the product(s) purchased.