Returns & Refund
Chancéline Returns & Exchanges Policy
At Chancéline, your satisfaction and confidence are our priority. Because lingerie is considered a hygiene-sensitive item, our return and exchange policy is designed to be clear, fair, and transparent.
Non-Returnable Items
- For hygiene and safety reasons, Panties, thongs, and other bottom pieces of lingerie
- Bodysuits and any item that comes into direct contact with intimate areas
- Items without original tags or labels
- Items that have been worn, washed, or altered cannot be returned or exchanged once purchased.
Returnable Items
- Bras, bralettes, corsets can be returned or exchanged within 7 days of delivery.
- To be eligible, items must be unworn, unwashed, with original tags and packaging intact.
- Shipping costs for return or exchange are the customer’s responsibility.
Defective or Wrong Items
- If you receive a defective product or an item different from your order, we will provide a full refund or free replacement.
- In such cases, the return shipping cost will be covered by Chanceline.
Refund Method
- Approved returns will be issued as store credit or exchange, so you can choose another product you love.
- Direct refunds are only available for defective or incorrect orders.
How to Start a Return
- Contact us at customer@chancelineofficial.com or secil@chancelineofficial.com with your order number and reason for return.
- Our customer care team will guide you through the next steps.
- Please ensure items are securely packaged to avoid damage during return shipping.